pklik Privacy Policy

pklik collects certain personal information with the goal of providing its users with a safe, fair, and responsible gaming environment. This information is used only for necessary purposes and is not disclosed to third parties without authorization.

1.1 Information You Provide Directly

When you create an account or use services on pklik, we may collect the following information:

• Full name and date of birth
• Mobile number and email address
• Identity document details (for identity verification)
• Payment-related information (bKash, Nagad, or Rocket account number)
• Security questions and answers

1.2 Automatically Collected Information

When you browse or use the pklik platform, certain information may be collected automatically through technical means, such as:

• Device type, operating system, and browser version
• IP address and geographic location (at country level)
• Log data related to page visits and usage patterns
• Information collected through cookies and similar tracking technologies
• Session duration and navigation patterns on the site

Information collected by pklik is used for specific and limited purposes. We never process your information unnecessarily.

2.1 Service Operations

Your information is used to create and manage your account, verify logins, process financial transactions, and manage gaming activities.

2.2 Identity Verification and Fraud Prevention

To ensure responsible gaming and to prevent account fraud, money laundering, or access by minors, we carry out necessary identity verification processes.

2.3 Customer Support

pklik's 24/7 support team may access information related to your account and transactions in order to respond to your complaints or questions.

2.4 Platform Improvement

Collected information may be analyzed to improve the user experience, launch new services, and evaluate platform performance.

2.5 Communications and Notifications

Your contact information may be used to notify you of important updates related to your account, security alerts, and new offers from pklik. You may opt out of marketing communications at any time.

pklik places the highest importance on the security of your personal information. We have implemented industry-standard technical and organizational measures to protect your information from unauthorized access, modification, disclosure, or destruction.

3.1 SSL Encryption

All data transfers on the pklik platform are secured through SSL (Secure Socket Layer) encryption technology. As a result, all information exchanged between you and our servers remains encrypted.

3.2 Access Control

Only employees who require access to your personal information as part of their job can access it. Each employee works under a strict confidentiality agreement.

3.3 Data Retention Period

Your information may be retained for as long as your account is active and, as required by law, for a defined period after account closure. Information will be securely deleted once it is no longer needed beyond legal obligations.

pklik does not sell your personal information or provide it to third parties for commercial purposes. However, information may be shared in a limited number of circumstances:

4.1 Service Partners

To operate pklik's services, we use certain trusted third-party services, such as payment processors. These partners are given access only to the information necessary for their specific tasks and are bound by strict confidentiality agreements.

4.2 Legal Obligations

Under applicable law in Bangladesh, it may be legally required to disclose your information as part of a court order, a lawful request by an investigative authority, or a legal process.

4.3 Business Transfers

In the event of a business merger, acquisition, or asset sale, user information may form part of the transferred assets. In such circumstances, we will make every effort to notify you in advance.

4.4 Fraud Prevention

Security-related information may be shared on a limited basis with legitimate fraud prevention organizations in the gaming industry to ensure the protection of our platform and all users.

The pklik platform uses cookies and similar technologies to improve your browsing experience and ensure the functionality of the site.

5.1 Essential Cookies

These cookies are essential for the basic operation of the site. They are used to maintain login sessions, perform security verification, and save your preferences. These cookies cannot be disabled.

5.2 Analytical Cookies

These cookies are used to understand which parts of the site are used most and how users navigate the platform. The information collected is analyzed on an anonymous basis.

5.3 Cookie Controls

You can accept or reject cookies at any time by changing your browser settings. Please note that disabling certain cookies may cause some pklik services to not work properly.

pklik believes that every user has the right to maintain control over their own personal information. Your main rights are set out below:

6.1 Right to Access

You may request a copy of the information pklik holds about you at any time.

6.2 Right to Rectification

If the information held about you is inaccurate or incomplete, you may request that it be corrected.

6.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained for a defined period due to legal obligations or legitimate business reasons.

6.4 Right to Object to Processing

You may object to the processing of your information for specific purposes, particularly in the case of marketing communications.

6.5 How to Exercise Your Rights

To exercise any of the above rights, please email [email protected]. After verifying your identity, we will process your request as quickly as possible.

pklik's services are intended solely for individuals aged 21 and above. We do not knowingly collect any information from minors. If it comes to our attention that a minor has created an account, that account will be closed immediately and the associated information will be deleted.

If, as a parent or guardian, you believe your minor child has created an account on pklik, please contact us at [email protected].

pklik may update this Privacy Policy from time to time. Changes will be published on this page and the "Last updated" date will be revised. For significant changes, we may send a notification to your registered email address or mobile number.

Continuing to use pklik after a revised policy is published will be considered as your acceptance of the updated terms. We therefore recommend visiting this page regularly.

If you have any questions, concerns, or complaints about this Privacy Policy, pklik's support team is available 24 hours a day, 7 days a week. We provide assistance in both Bengali and English.